- Ensuring complete Customer Relationship Management.
- Ensuring maximum client renewals and help position brand.
- Build Strategy and analytics to drive customer satisfaction, increase customer loyalty, optimize their campaigns.
- Build and maintain various data reports for customer centered metrics.
- Evolve customer centric processes that create long term relationships.
- Be able to recommend industry leading practices for inclusion in our solutions and responses.
- Responsible for Monthly and Quarterly reviews and Operational reports for the entire team.
- Excellent client facing skills and the ability to work/communicate with clients/stakeholders to develop and interpret business requirements is essential
- Aptitude to learn new domains.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within operations & reporting team.
- Manage towards results, by process, with facts and with continuous process improvement in mind.