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Job Details
Job Position : Executive / Sr. Executive - CR
Job Code : CRM-01
Functional Area : CRM
Number of Position : 3
Location : Noida
Experience : 2 - 3 Years
Job Description :
  • Ensuring complete Customer Relationship Management.
  • Ensuring maximum client renewals and help position brand.
  • Build Strategy and analytics to drive customer satisfaction, increase customer loyalty, optimize their campaigns.
  • Build and maintain various data reports for customer centered metrics.
  • Evolve customer centric processes that create long term relationships.
  • Be able to recommend industry leading practices for inclusion in our solutions and responses.
  • Responsible for Monthly and Quarterly reviews and Operational reports for the entire team.
  • Excellent client facing skills and the ability to work/communicate with clients/stakeholders to develop and interpret business requirements is essential
  • Aptitude to learn new domains.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within operations & reporting team.
  • Manage towards results, by process, with facts and with continuous process improvement in mind.
Desired Profile :
  • Sound Knowledge of customer relations.
  • Good Working Interpersonal and Negotiation Skills.
  • Skilled in data analysis and presentation.
  • Team handling skills.
Key Skills : Customer Relationship Management
Contact : hr@prateekgroup.com
Last Date : 15/10/2019